General Policies

Certification Course Completion Requirements & Remedial Work

For Certification Courses, the attendee must pass all written tests with a cumulative score of 70% or higher, complete all assignments, participate in all live workshops and activities, pass all skills labs, and pass the final practicum in order to receive Certification. In the event an attendee fails a Certification course, the attendee may opt to retake the course at another date and location, at no additional charge, to achieve a passing grade. Only one retake allowed per attendee.

Course Completion Requirements

For non-Certification Courses, the attendee must participate in the entire course and complete all quizzes and workshops to receive CE credits and a Certificate of Completion.

Cancellation Policy

After an attendee registers and pays for an ILWTI course, there are generally no refunds. However, an attendee can re-book for an alternate location and dates, or transfer their paid registration to another individual without fees or penalties, provided they have not already started the on-line training (if applicable) and the re-booking or transfer request is received no less than 30 days prior to the start date of the live training. Please contact us directly regarding extenuating circumstances.
Every effort is made to accommodate those who have registered for our courses. In the event that a course must be cancelled, each registrant will be contacted personally to discuss options for re-booking an alternate location or dates, or other arrangements.

Non-discrimination Policy

ILWTI will demonstrate high standards of professional conduct and not discriminate against learners on the basis of gender, age, socioeconomic or ethnic background, sexual orientation, or disability. If you have special needs requests, please “Contact Us”.

Complaint Resolution

Your satisfaction is our priority. Do you have an issue that you need to discuss? Please e-mail your insights by clicking on "Contact Us". We look forward to hearing from you. Please include a phone number where we can reach you directly.