General Policies

Proficiency Standards for Certification Courses

For Certification Courses, the attendee must successfully complete all applicable on-line pre-course work and pass all quizzes with a cumulative score of 70% or higher. The attendee must attend the entire live training, complete all assignments, participate in all live workshops and activities, demonstrate proficiency in skills labs. The attendee must Final Exams with a score of 80% or higher. Lerner must pass applicable oral exam, practicums, and competency testing.  In the event an attendee fails one or more segments of a Certification course, the attendee may opt to audit those segments at another time, at no additional charge, until competency is achieved.


Cancellation/Refund Policy

After an attendee registers and pays for an ILWTI course, there are generally no refunds. However, an attendee can re-book for an alternate location and/or dates, or transfer their paid registration to another individual without fees or penalties, provided they have not already started the on-line training (if applicable) and the re-booking or transfer request is received no less than 30 days prior to the start date of the live training. Please contact us directly regarding extenuating circumstances. Every effort is made to accommodate those who have registered for our courses.

In the unlikely event that a course must be cancelled, each registrant will be contacted personally to discuss options for re-booking at an alternate location or dates.

"SAVE MY SEAT" deposits are non-refundable and non-transferable. Payment in full is required prior to the first day of ON-SITE courses.

Financial / Nonfinancial Disclosures

ILWTI instructors have no financial interest in products discussed, supplied, nor mentioned during a training course. All ILWTI training courses primarily focus on evidence-informed and occupation-centered practice and not product or service promotion. Additionally, ILWTI strives to appropriately manage all exhibits and advertising associated with training.

Non-discrimination Policy

ILWTI demonstrates high standards of professional conduct and does not discriminate against learners on the basis of gender, age, socioeconomic or ethnic background, sexual orientation, disability, or religion. If you have special needs requests, please “Contact Us”.

Complaint Resolution

Your satisfaction is our priority. Do you have an issue that you need help with or would like to discuss? Please e-mail Please include a phone number where you can be reached and a short explanation of the complaint you would like resolved.